ZOOM Mobile Gaming - Our Policies

Booking with ZOOM Mobile Gaming

  1. Visit our website and learn about our various products we offer
  2. Review the various pricing packages online per the type of product(s) that you are interested in and read our product FAQ’s for more detailed information.
  3. Either fill out one of our booking or contact forms online or call us at 913.232.2248 and speak to one of our customer service representatives who will check your requested date availability and help answer any other questions you may have and/or book your party or event.  A 50% deposit is required to hold a date/time and the balance is due 10 days prior to the event booked.
  4. Once your party is booked; We will send you an email confirmation/receipt within 24 hours with the custom invitation (if required).  Closer to your event you should contact us to confirm final payment, if not already paid in full.  We do not store your credit card info on file for your protection.  
  5. At the day of the event, we will arrive approximately 15-45 minutes prior to your scheduled time to set up and warm/cool the game theater and doors will open right on schedule.  We do not take payments the day of an event.
     

Cancellation and Refund Policy

A valid credit card or debit card is required to guarantee and pay for your ZOOM Mobile Gaming reservation.  There will be a $25 cancellation fee (plus any applicable bank processing fees) for all parties or events cancelled after payment is received.  There will be a $100 cancellation fee for all parties or events cancelled after payment is received and within 30 days of scheduled event.  NO REFUND in the event of 1-2 hour party reservation being cancelled within 14 days of your event.  NO REFUND in the event of 3+ hour Event reservation being cancelled within 30 days of your event.  ZOOM Mobile Gaming will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.  ZOOM Mobile Gaming will NOT take final payment on the day of an event and failure to make payment by due date may result in event cancellation and loss of deposit.

Privacy Policy

ZOOM Mobile Gaming is committed to protecting your privacy.  We use the information we collect on the site to make bookings with ZOOM Mobile Gaming Theater as simple as possible and to enhance your overall experience.  We do not sell, trade, or rent your personal information to others.

Travel Surcharge

A Travel surcharge may be applied for locations in excess of 30 miles from the 66218 zip code to cover the driver’s time and added fuel costs.  Click here to determine the distance from us to your location.  We charge a $2.00/mile (one way) surcharge within our Secondary Service Area (areas over 30 miles from Shawnee, Kansas).  NOTE:  Note all areas of the metropolitan Kansas City area are serviced.  Bookings based on type, location and driver availability.  Contact us for more details.

Damage and/or Injury

ZOOM Mobile Gaming, or any of its employees, agents or contractors will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location.  This includes both above ground and below ground property/equipment damage.

Additionally, ZOOM Mobile Gaming reserves the right to charge the client's credit card or invoice client and client agrees to pay for damages, theft or loss to the trailer or equipment resulting from accidental, careless or willful damage of same by client’s guests.  Trailer equipment shall include, but not be limited to, the mobile gaming trailer, seating, video game systems, televisions, game controllers and game discs.  


ZOOM Mobile Gaming, or their employees, agents or contractors assume no responsibility for any injuries sustained on the clients property or their designated location.  All liability for damages or injuries is the sole responsibility of the client and/or host.


Bad Weather

ZOOM Mobile Gaming's trailer was designed for all types of weather conditions.  The theater is insulated and climate controlled with heat and air conditioning.  There may be occasions when the weather does not want to cooperate with your scheduled party.  In the event of severe weather (lightning, heavy snow or ice, very high winds, flooding and/or extremely heavy rains) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment.  If the threat of these storms threatens your party and you are aware in advance (pending or anticipated ice/snow/rain/wind storm) please contact us to begin the rescheduling.

Supervised Children

ZOOM Mobile Gaming does require a parent or responsible adult to be present inside or just outside of the trailer at all times.  Guests 16 and under require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Guests under the age of 8 require a parent or responsible adult in the game theater at all times.  While we will do our best to adhere to the wishes of parents and/or adults as to what types of games or game ratings are allowed during an event, it is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play.  We cannot monitor each game session for every child at all times, especially during larger events and venues.

Money / Ticket Collection or Pay to Play

For a number of reasons, such as difficulty in monitoring each individual attendees paid status, desired game management of each paid attendee, potential for specific games to be unavailable for play at all times, or be age or skill appropriate for the attendee, and difficulty monitoring every attendees specific play time, ZOOM Mobile Gaming does NOT allow the booking party to collect money or charge for tickets specifically for the ZOOM Game Theater and timed interval play, or allow for a Pay to Play option via wristband or other means, without the prior written consent by ZOOM Mobile Gaming.  

This insures an easy, smooth flow of attendees at all times and the maximum number of players, flexibility and ease for the booking party, ZOOM Mobile Gaming and all of the event attendees.  

ZOOM Mobile Gaming holds the right to cancel an event upon the acknowledgement of the booking party charging attendees to utilize the ZOOM Mobile Game Theater specifically or grouped with other individual activities, outside of normal event attendance and the booking party shall forfeit any deposit paid (see cancellation policy).

Food or Drinks

In order to provide you the absolute cleanest and best video game experience possible and protect our equipment, ZOOM Mobile Gaming does not allow any food or drinks into the video game theater.

Pictures

While your party is in effect the Game Coach may take pictures of the party from inside the trailer.  You will then be able to view these pictures on ZOOM Mobile Gaming Facebook Fan Page and copy them to your files.

If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party.  This is a service we provide to our guests so they can be sure to capture their party as it happens. 

Alcohol or Drugs

You may serve alcohol at a ZOOM Mobile Gaming event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served.  We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. 

Drugs of any sort will not be tolerated in or around the ZOOM Mobile Gaming equipment.  Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

Tips

The Game Coach is there to make sure that your group is making the most of your high-tech fun.  He or she tutors, inspires and entertains.  Tipping for good service is a great idea but not required.

Truck and Trailer

When the ZOOM Mobile Gaming trailer pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us.  We might also have to block a driveway. 

Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment.  Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park.  Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

Game Ratings

ZOOM Mobile Gaming plays by the house rules.  This means that we will try to play only the games or game types that you allow.  The game theater has games of all ratings and can accommodate many tastes and levels of play.  

Should you want to handle this in advance please send an Email  to sales@zoommobilegaming.com indicating the games you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients Email ZOOM Mobile Gaming with their game requests.  ZOOM Mobile Gaming can only check with the Party Host or Hostess.

While we will do our best to adhere to the wishes of the Party Host or Hostess, parents and/or adults as to what types of games or game ratings are allowed during an event, it is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play.  We cannot monitor each game session for every child at all times, especially during larger events and venues.
 





913.232.2248  or  sales@zoommobilegaming.com



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